Every order, tracked from our warehouse to your door.
We ship Luxsonix devices to over 40 countries. Here’s exactly how processing, transit, and tracking work.
Order confirmed
You receive a confirmation by email/WhatsApp instantly after checkout.
Processing
Orders are packed and handed to our carrier within 1–3 business days.
In transit
A tracking link is sent as soon as your parcel leaves the warehouse.
Delivered
Signature may be required for high-value items like security systems.
Shipping zones
| Zone | Estimated transit | Standard shipping | Express |
|---|---|---|---|
| United Kingdom | 3–6 business days | Free over £60 | 2–3 days |
| Europe | 5–9 business days | £6.90 | 3–5 days |
| United States & Canada | 7–12 business days | £8.90 | 4–6 days |
| Rest of world | 8–15 business days | £11.90 | 5–8 days |
Rates are calculated at checkout and may vary by weight and destination. Business days exclude weekends and public holidays.
Tracking your order
Once your order ships, you’ll receive a tracking number by email and WhatsApp. Please allow 24–48 hours for tracking information to update after dispatch.
Customs & import duties
International orders may be subject to customs fees or import duties set by the destination country. These are the responsibility of the customer and are not included in the order total.
Can I change my shipping address after ordering?
Contact us via WhatsApp within 6 hours of placing your order and we’ll do our best to update it before dispatch.
What happens if my package is lost in transit?
If tracking shows no movement for 10+ business days, contact our support team — we’ll open a carrier investigation or send a replacement.
Do you ship to PO boxes?
Standard shipping supports PO boxes; express and signature-required items need a physical address.
My order arrived damaged — what now?
Photograph the packaging and item and message us within 48 hours of delivery. See our Return Policy for next steps.